Management

Kamil joined IDM in 2005 as collection officer and was able, with his sharp skills and innate talent for problem solving, to shift the collection process from daily collection operation, to controlling the sales process from acquiring new customers or upgrading and upselling existing ones.

In 2010 he got promoted to credit control collection manager for IDM, then handled the credit control and the collection of all the group Companies (Cyberia Sal, GDS Sal, Econet, Cable Vision, Right & Rights).

In 2019 Kamil got promoted to customer service director, and succeeded in making all the after sales units work in harmony, solving the call center issues, and enhancing the overall customer experience.

In 2020, and despite the lockdowns, he was able to orchestrate the call center from home, and assisted in the crisis management of the company during the country’s turmoil caused by the revolution and Covid-19.

In 2020, faced with the collapsing economy and currency devaluation, Kamil managed to minimize the impact of the economic crisis, initiating a new project for the call center to enrich the customer experience, reducing around 45% from the offered calls volume, and creating a live chat to solve the refill issues.